Frequently asked questions

Which is better will, of course, be left to each individual’s judgement.
But the fact is that the legislation is poorly regulated in the field of natural cosmetics.
There are, however, guidelines which, in our opinion, natural cosmetics manufacturers adhere to quite consistently.
The following applies: natural cosmetics are those that contain ingredients of natural origin (which may be vegetable, animal or mineral), obtained exclusively by physical, microbiological and enzymatic methods.
Natural cosmetics must not contain synthetic colours, artificial fragrances, certain preservatives, parabens, paraffin and other petroleum derivatives, genetically modified ingredients, silicone, etc. They must also not have been tested on animals and the manufacturing process and packaging must be environmentally friendly.
NANU cosmetics are also completely water-free, using hydrolates instead of water.
And we use only unrefined organic oils in our products.

Serums can be aqueous (meaning that the majority of the serum is made up of water or, in the case of NANU cosmetics, hydrolates) or oil-based (meaning that the majority of the serum is made up of oil).
Depending on the composition of the serum itself, their use also differs.
The unwritten rule is to apply products to the skin according to the proportion of water they contain.
So 100% water-based products are applied first (e.g. toner/hydrolat), followed by serums with a predominantly water content (e.g. Hyaluronic Serum), followed by face creams, and finally serums with a predominantly oil base (e.g. Antioxidant Oil Serum).
The advantage of serums is that they are much more effective than creams.
In fact, the structure of a cream is such that it allows a maximum of 10% of the active ingredients to be in the product itself (otherwise it breaks down), whereas a serum can have up to 100%.
In addition, serums are usually designed to be much more targeted, meaning that they focus on solving a specific problem, and are therefore much more effective and efficient at doing so than creams can be.

It is not essential, but it is highly, highly recommended.
Toners are basically hydrosols with added moisturisers, so toners are great for moisturising the skin and are therefore a very important part of your daily routine.
In addition, toners are a kind of pH balancer, as they help to maintain the correct pH of our skin.
We have an acid mantle on our skin and if this changes (due to pollution, UV radiation, the use of pre-aggressive cleansers, etc.), skin changes (in the form of eczema, pimples, inflammation, ringworm, etc.) can occur.
It is therefore important to maintain an acid mantle on the skin, and toners are a great help in this respect.
It is also highly recommended to apply all serums and creams on slightly moisturised skin – if possible, try to moisturise with a toner containing moisturisers, as this will enhance the action of the other products.

When applying the serum, pay attention to the texture of the serum.
If the serum is water-based, it should be applied before the cream.
If the serum is thick and oily, apply it after the cream.
Certain serums can also be used on their own.
They should always be applied to the entire face and décolleté (unless otherwise stated).
For serums, which are usually highly concentrated and contain high concentrations of active ingredients, pay attention to the manufacturer’s recommendations, as certain serums contain, for example, “a high concentration of active ingredients”.
Certain serums contain retinoids, which are light sensitive and therefore suitable for night care.
Hyaluronic serums should be applied to moisturised skin (this is recommended for all serums) and then necessarily ‘locked in’ with a cream to keep the hyaluronic acid ‘trapped’ on the skin of the face and prevent it from leaking into the surrounding area.

NANU cosmetics are modular, which means that everyone can create their own skincare routine.
Depending on your skin type and the problem you want to solve, you can choose from among the 8 products in the NANU range to create a daily routine that will benefit you the most.
The creams for different skin types address basic skin problems, while the serums are much more targeted and address specific skin problems.
The advantage of the NANU range is that we can choose the products that suit our skin and we can combine and interchange them as much as we like, depending on our current needs, the time of our lives, the time of year or our mood.

Synergy or.
Compatibility is very important, both in life in general and in products.
Certain ingredients are highly compatible with each other and work better together (e.g. Vitamin C and Vitamin E) or with each other.
certain substances do not work well together.
Certain ingredients together may counteract the effects of the individual ingredients or may even have a negative effect.
Therefore, knowledge of the individual ingredients and their mechanism of action is extremely important when it comes to formulation.
Some ingredients simply do not go together from a purely visual point of view – they do not form a nice texture between each other.
All this and more needs to be taken into account when formulating a quality natural product.

Commercial cosmetics, in particular, often advertise the presence of ceramides, coenzyme Q10 and similar active ingredients, but these are added in such small concentrations that they are there purely for marketing purposes, not because they have any real effect on our skin.
NANU products contain the maximum possible concentrations of each active ingredient.
The maximum concentrations are found at the levels that have been proven to be the most effective in various studies (in vitro and/or in vivo).

Take cream, for example.
It is not particularly difficult to make a cream.
In principle, a cream consists of 70-80% water (distilled water) and about 20-30% oils.
Oils differ from each other: commercial cosmetics use refined oils that have been processed at very high temperatures, destroying all the vitamins and minerals.
Such oils are “dead” and very cheap. Commercial cosmetics fill this space with artificial fragrances and, above all, preservatives. NANU cosmetics, on the other hand, do not use water but exclusively use hydrolates, use unrefined oils instead of refined oils and fill the cold phase entirely with active plant extracts. This is why we say that natural cosmetics are “living”, because they are full of active natural ingredients and not greases and preservatives, which serve no purpose except to ensure a very long shelf life for the product.

The selection of natural cosmetics in Slovenia is also quite large and varied.  The best way to find out which cosmetics are right for you is to try them out.
Every skin is different and it is impossible to create a product that suits everyone’s skin.
The differences between products are whether they are completely anhydrous, whether the formulations use only unrefined oils, how many organic ingredients are in the product and, of course, which and in what concentrations are the highly active ingredients and plant extracts represented.

NANU cosmetics  are designed for active anti-age facial care and are therefore particularly suitable for intensive skin care after 30.
The formulations are designed to contain high concentrations of antioxidants that stimulate collagen production and successfully fight the signs of ageing.

Again, this is a decision for each individual, but in general, it is important to take special care of dry skin.
Dry skin already tends to have a compromised lipid barrier and care should be taken to use gentle cleansers, preferably in the form of cleansing milk.
Micellar waters are too drying for already dry skin and are therefore not the best choice for dry skin.
Cleansing milk is a product which, in addition to the water phase, also contains an oil phase, which is particularly suitable for dry skin.
Oily skin, on the other hand, needs a slightly more aggressive cleansing action to cleanse the pores, and cleansing in the morning as well as in the evening is recommended (for dry skin, cleansing the face only in the evening is sufficient).
In conclusion, which cleanser you choose to cleanse your face depends first and foremost on your skin type, but also on the general condition of your skin.
Whichever cleanser you choose, we definitely recommend that you always rinse the cleanser off your face with lukewarm water after cleansing, even though manufacturers sometimes state that rinsing is not necessary (especially with micellar waters).
Cleaning the face after using cleansers is always necessary, as all cleansers contain surfactants, which are basically cleansing agents, and these should always be rinsed off, both from surfaces, let alone the face.

Preservatives are a necessary evil in any cosmetic product, even natural ones.
Unfortunately, there is no safe product without preservatives.
They are added to products to prevent the invasion and development of micro-organisms.
Of course, much milder and more ecologically acceptable preservatives are used in natural cosmetics, and in very low concentrations.
NANU products are protected by Cosgard, which is one of the few preservatives allowed by ECOCERT in organic and certified organic products.

Vegetable oils are made up of triglycerides, which are a combination of glycerol and fatty acids.
There are saturated and unsaturated fatty acids (the latter can be monounsaturated or polyunsaturated).
The main acids represented in vegetable oils are: palmitic, stearic, oleic, linoleic and alpha-linolenic.

The ratio of these acids in the vegetable oil determines the lubricity, oiliness, sensitivity to heat and the final effect on the skin.
It would thus be easiest for the formulator to choose refined oils which are “dead” and contribute nothing to the cream, they are there only as a lubricant for the fatty phase.
Such oils have no effect on the consistency (spreadability) of the cream itself, except for the oiliness.
The unrefined oils are in fact the active ingredients in the cream.
Fatty acids are not only constituents of vegetable oils, but are also present in our skin: some are included as free fatty acids, others are included as triglycerides, and still others are constituents of ceramides.
One of the main ones is linoleic acid.  

While natural and healthy oils are prepared by cold pressing, refined oils are prepared by complex chemical processes involving heating at high temperatures, processing with a petroleum solvent, adding acids,…
The use of phosphates or phosphoric acid removes proteins, carbohydrates or phosphatides from the oil.
This process prolongs the life of the oil because  there are no more substances in the oil that would deteriorate quickly. This is followed by neutralisation with sodium bicarbonate or sodium carbonate (soda).
Bleaching follows.
This process cleanses the oxidation products (e.g. peroxide), the residual undesirable substances from the previous stages and the natural colour of the oil.
Bleaching is carried out using bleaching earth or activated carbon.
The oil goes through a deodorisation process.
The oils are heated again in a coil and injected with hot steam, which takes on an odour.
All this takes place at temperatures between 220 and 240°C.
Such fats, or
oils are essentially useless, they are called dead fats!
These oils can release toxic chemicals that are harmful to our health and have been linked to various diseases and contain trans fats.  

Unrefined oils, on the other hand, are very beneficial for the health of our skin, as they contain antioxidants, minerals, trace elements and fat-soluble vitamins.

Hydrolate, or floral water, is the liquid left over after steam distillation of plants to extract essential oils.
Some people also call them more delicate or “delicate” oils.
A milder version of essential oils.
They have the same scent and beneficial properties as essential oils, but are also excellent for skin care and many other uses.
They are most commonly used as a skin tonic, as they are pleasantly refreshing and moisturising.
Applying moisture before using a cream or skin oil is essential if the product is to do its job perfectly.
All the processes of cell formation, regeneration and nutrient uptake take place in the subcutaneous tissue.
If the epidermis is dry, the skincare product cannot penetrate deeply enough.

A hydrolate or toner moisturises the skin, helps open the pores and serves as a wonderful base before applying the following products  (cream, serum).
This allows the product to penetrate deeper layers of the skin and nourish the skin where needed.

As mentioned earlier, natural cosmetics are those that contain ingredients of natural origin and are obtained by physical, microbiological and enzymatic methods.
More stringent requirements apply to organic (or the correct Slovenian term would be ecological) cosmetics.
In the case of organic cosmetics, the entire process, from the organic fertilisation of the plants (without the use of pesticides and artificial fertilisers) to the extraction of the raw materials, is completely natural, without the addition of synthetic substances or the use of prohibited extraction processes.
The easiest way to identify that a product is organic is through certificates.
There are several, but they all have very similar requirements.
NANU cosmetics have been certified organic or organic.
natural-organic, issued by the Ecogea Institute.

As mentioned above, most creams have up to 5% active ingredients, while richer creams can withstand up to 10% active ingredients, and creams can’t withstand more than that, as they break down.
Commercial creams last for years because they contain huge amounts of very aggressive preservatives, which means that the preservative alone replenishes that 5%.
You can imagine how good the quality of such creams is then.

Most commercial creams have a cream label on their packaging with an open cap and a date of 24 months – which means that the product is still usable 2 years after opening.
This effectively means that the product is “dead” – because if it is not opened, it is usable indefinitely because there are no active “living” ingredients inside.
Only when the product is opened – and of course this allows air to enter and thus micro-organisms to enter and grow (they can also enter the product through the hands and fingers) – is the product still viable for 2 years.

In most cases, natural cosmetics last for 6 – 9 months, up to a maximum of 12 months.
The expiry date starts from the first day the product is created, as it is a “living” product and the processes in the product run from the day it is made.
However, as minimal concentrations of preservatives are added to the products, the shelf life is also much shorter.
The shelf life of natural cosmetic products is also essentially a measure of how natural a product is.

The fact is that our skin gets used to commercial creams quite quickly, so we need to get it used to new, natural ingredients first.
Commercial creams contain synthetic oils and silicones that suit our skin, work superficially and actually make our skin softer to the touch and more radiant.
Of course, these artificial ingredients do not penetrate into the deeper layers of the skin and therefore do not solve our skin problems, but essentially just put out the fire.
Our skin is not used to highly active substances, antioxidants, vegetable oils rich in linoleic and linolenic acid, much less ceramides, peptides, nicotinamide… so at first it just soaks up all these ingredients that it recognises as its own, and sometimes at first we get the feeling that they have done nothing to our skin.
But the fact is that the skin has used them to build up our barrier (which is made up of ceramides, free fatty acids and cholesterol).
Natural creams penetrate deeper into the skin (basic creams only work superficially) and actually put back our basic skin structure.
Commercial creams focus only on the outer layer of the skin and so they feel good, they make our skin feel tight, they don’t make you tight, they make you feel well moisturised, even slightly oily, but that’s not what we want, because the skin is crying out for a new application every day because the barrier is still broken down inside.
In principle, our skin needs deep care.
The real irony is that dry skin does not need oils so much as water.
So by applying too many oily creams to the skin, we are essentially achieving a counter-effect, because the oils are essentially clogging the pores and preventing the oils from penetrating into the deeper layers of the skin, so those with dry skin can do themselves more harm than good by applying too many oily creams.
Oils should be applied to moisturised skin.

Given that dry skin is a barrier, the barrier is a barrier.
The barrier, which is located in the deep areas of the stratum corneum, is broken, so it must be repaired, rebuilt.
This takes time.
In fact, it takes at least 3 months for the skin to notice changes.
reaction to a particular cream or cream.
product on the skin.
For example, when using a ceramide cream, the skin may even itch at first, which is normal for a few days because the skin is regenerating.
Nicotiamide and retinol also work in a similar way – they may leave a burning sensation after application, but this should not last more than a couple of days.
Sometimes it takes a bit of testing before you find a product that really suits you.
But it is worth it.
The skin on the face is the most exposed organ, so it is right to give it special care and proper care.

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Ask us anything!

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